AFTER INSTALLATION OF THE MOST UP-TO-DATE NEXT GENERATION 911 (NG911) EQUIPMENT, AND CONNECTING TO AN NG911 CORE SERVICE PROIDER, MACON COUNTY ENHANCED 911  PROVIDES "HOST" SERVICES FOR CLARK, SCOTLAND AND SCHUYLER COUNTIES.  THIS HAS ALLOWED THOSE COUNTIES TO GO FROM BASIC 911 TO FULLY ENHANCED NG911.  MACON COUNTY ENHANCED 911 HAS 3 ANSWERING POSITIONS, ANSWERING CALLS FOR MACON AND KNOX COUNTIES.  CLARK, SCOTLAND AND SCHUYLER COUNTIES  EACH HAVE TWO ANSWERING POSITIONS, AND ARE CAPABLE OF ANSWERING CALLS ORIGINATING IN THEIR OWN COUNTIES.  THE SYSTEM ALLOWS EACH POSTION TO BACK UP ANOTHER POSITION IF NECESSARY. CLARK COUNTY IS THE NEWEST COUNTY TO BE HOSTED BY MACON COUNTY 911, WITH HOPES TO BE FULLY ONLINE WITH NG911 SERVICES IN JANUARY OF 2025.

  THIS SYSTEM HAS BEEN MADE POSSIBLE THROUGH THE MISSOURI 911 SERVICE BOARD'S GRANT PROCESS.

 NG911 CORE SERVICES HAS NOW BEEN BROUGHT TO SEVEN NORTHEAST MISSOURI COUNTIES. MACON, KNOX, (MCE911) MARION, RALLS, LEWIS,(NECOMM), SCOTLAND, AND SCHUYLER COUNTIES WHO ARE ALL PART OF A REGIONAL PROJECT WHERE UPGRADES WERE MADE TO THE CALL DELIVERY METHODS.  THE PREVIOUS DELIVERY OF 911 CALLS THROUGH LEGACY EQUIPMENT HAS BECAME A THING OF THE PAST, WITH 911 CALLS BEING HANDLED AND DELIVERED DIFFERENTLY USING THE LATEST TECHNOLOGY.  THE ENTIRE NE REGION OF THE STATE IS NOW IN THE PROCESS OF ALL 911 CENTERS CONNECTING TO THE NG 911 CORE SERVICE NETWORK AFTER RECENT APPROVAL FROM THE MISSOURI 911 SERVICE BOARD. THE BOARD APPROVED NEARLY 4 MILLION DOLLARS IN GRANTS FOR ALL 16 COUNTIES IN THE REGION, AND 5 SURROUNDING COUNTIES TO UPGRADE THEIR EXISTING 911 EQUIPMENT IF NECESSARY AND CONNECT TO THE NETWORK. ALL 21 COUNTIES WILL MOVE TO RAPID SOS PREMIUM WHICH ALLOWS THE LOCAL GIS DATA TO BE UPLOADED AND USED IN CONJUNCTION WITH GOOGLE MAPS, AND ALLOWS FOR THE LOCATION OF ALL 911 CALLS NOT JUST WIRELESS.

911 CALLS ARE DELIVERED BASED ON THE CALLERS LOCATION, NOT LOCATION OF THE EQUIPMENT, SUCH AS CELL PHONE TOWERS OR ROUTERS.  TRUE TEXT MESSAGING, INCLUDING PICTURE MESSAGING IS AVAILABLE, AND CALLS CAN BE TRANSFERRED WITH COMPLETE DATA TO THE PROPER 911 SYSTEM IF A CALL DOES NEED TO BE TRANSFERRRED.  THE SYSTEM HAS FAIL SAFES IN PLACE IF THE PRIMARY METHOD OF DELIVERY OF RECEIVING CALLS BECOMES COMPROMISED, NEW DEVICES ARE AT EACH ANWERING POSITION TO RECIEVE THE CALL AND DATA.  THESE DEVICES ARE DESIGNED TO USE THE NG911 CORE NETWORK AS THE PRIMARY MEANS OF CALL DELIVERY AS A FAILSAFE FOR BACKROOM EQUIPMENT FAILURES, AND IN THE EVENT OF A NG911 CORE NETWORK OUTAGE, THEY AUTOMATICALLY SWITCH TO A CELLULAR SIGNAL FOR CONTINUED OPERATION.

ALL OF THE REGION’S COUNTIES ARE WORKING WITH INDIGITAL WHO PROVIDES THE NG911 CORE SERVICES.  INDIGITAL HAS FACILITIES IN BOTH ST LOUIS AND KANSAS CITY THAT PROVIDES CALL AND NETWORK DIVERSITY AND REDUNDANCY TO EACH HOST SYSTEM (MCE911 AND NECOMM)  THEY ALSO PROVIDE UPDATED 911 DATABASE SERVICES, REPLACING THE LEGACY TELEPHONE 911 DATABASE SYSTEMS.